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OUR DELIVERY SERVICE

 

At Five Little Ducks, we understand just how important it is that your gifts arrive on time and in good condition, particularly if they are for a special occasion like a birthday, a Christening, or a new arrival. We endeavour to offer the best level of customer service that we can; which includes dispatching goods promptly and packaging them with care. Obviously, things sometimes happen that are out of our control, but you can be assured that we aim to make the delivery process as smooth as possible, and if a problem does arise then we'll do our best to sort it out for you.

If you wish to send an item to a different delivery address to your billing address, ie. directly to the recipient of the gift, you can use the 'Add a Note' box on the 'My Cart' page to add a short message from yourself to the recipient (eg. Welcome to the World! Love from Jamie and Lizzie xxx) which wil be printed on the delivery note, and you can add a different delivery address within the PayPal checkout section.



DELIVERY CHARGES

Orders over £75 (exclusions apply):  FREE Standard UK Delivery*

Orders of £75 and under:  our Standard UK Delivery* charge is £3.95

*Standard UK Delivery excludes deliveries to non-mainland UK, Scottish Highlands and Islands, Isle of Man, Isles of Scilly, Channel Islands, Northern Ireland, BFPO and non-UK overseas addresses. If you wish to check a particular postcode to clarify whether or not it is classed as standard delivery, please email melanie@fivelittleducks.com or telephone Customer Services on 07843 701263.

Free Standard UK Delivery* offer on orders over £75, excludes the value of Gift Vouchers and applies to the outward delivery costs from Five Little Ducks or any third party despatch outlet to the customer. The postage and packaging cost of any returns are to be paid for by the customer, unless the item is faulty (see our Returns Policy). We reserve the right to withdraw this offer at any time.

 

At the checkout: If the total value of items in your basket is over £75, the standard delivery charge will automatically be deducted from the amount to pay.

 

If however, your total order value is £75 or below, or if the Free Standard UK Delivery* offer is not applicable to your order (see exclusions), then please select the appropriate delivery option at the checkout. If the correct delivery option is not selected, we shall endeavour to contact you, as we are unable to process an order without the selection of an appropriate delivery option.

Overseas and BFPO addresses - Unfortunately, we do not ship to non-UK overseas or HM Forces' BFPO addresses.

 

Please Note for all Deliveries: 

 

For most orders, a signature shall be required upon receipt of goods.

Risk in the products passes to the customer once the products have been signed for on delivery. 

 

A telephone number is required at the checkout stage.  This is useful if there is a problem with your order or delivery.  It may be used by either ourselves if we need to contact you about your order, or by the delivery company if they need to get in touch with you with regard to delivering your parcel.  See our Privacy Policy.

 

DELIVERY TIMES AND AVAILABILITY

 

All orders are subject to stock availability.

All offers are subject to availability.

 

We endeavour to hold good stock levels and can fulfill the vast majority of orders quickly. However, because the type of gifts we sell are generally not mass-produced, and are often hand-made or hand-finished, some of our items may have a longer delivery time. If this is the case, information about the approximate delivery time will be indicated in the product details.

 

Information about delivery times for made-to-order, personalised, or special order items can be found in the product details for these items. Should you need your order for a specific date that is prior to the estimated delivery date, then please call customer services on 07843 701263, and we can advise whether or not we may be able to expedite the order as best as we can for you; although we cannot guarantee a particular short notice date.

 

If an item is out of stock, it should be indicated as such on the website, but occasionally an item may become out of stock before the website is updated. If an item is temporarily out of stock, it may therefore take a little longer to deliver. If an item you have ordered is temporarily unavailable, we shall attempt to notify you of any delay and let you know when it is expected to arrive. Should you wish to amend or cancel your order because an item is out of stock, then we will be happy to sort this out for you. Otherwise, we shall dispatch your item to you as soon as it arrives in stock.

 

 

Please note: Any date or period for delivery will be considered as a guide only.  Delivery times are subject to stock availability.  Five Little Ducks shall not be held responsible for delays to delivery caused by our suppliers, our delivery provider, adverse weather conditions or environmental circumstances beyond our control, your payment card issuer or any other third party. 

 

 

ENVIRONMENTAL PACKING NOTE

 

As a retailer of children's toys and gifts, we believe it is important to help to protect the planet for our children's future. We therefore try to minimise our impact on the environment, by re-using packaging materials, whilst still taking special care to make sure that your goods reach you in great condition. 

 

We also make a conscious effort to sell toys and gifts that are responsibly packaged. We try to steer clear of over-packaged toys where we can, and aim to use suppliers who are committed to environmental responsibility.